In a recent interview, First City Monument Bank (FCMB) revealed its exciting plans for the 2024 Customer Service Week, set to take place from October 7 to 11. The theme for this year’s event, “Above & Beyond,” highlights the bank’s dedication to exceeding customer expectations through innovative, technology-driven solutions designed to enhance customer satisfaction.
FCMB officials shared details about several recent advancements, such as biometric onboarding and instant BVN verification specifically for small and medium-sized enterprises (SME) accounts. These innovations empower customers to open and fund their accounts without having to visit a branch, making the banking experience more convenient than ever.
Yemisi Edun, the Managing Director of FCMB, commented on the bank’s approach to customer service: “Our mission is simple — we aim to go above and beyond. By continuously improving our service delivery and investing in digital tools, we can better meet the evolving needs of our clients. Customer Service Week is a great opportunity for us to reflect on our accomplishments and express our gratitude to those we serve.”
Felicia Obozuwa, Senior Vice President and Divisional Head of Corporate Services & Service Management at FCMB, shared her enthusiasm for the upcoming celebrations: “We are excited to celebrate Customer Service Week with our customers and employees. Our commitment to exceptional service is at the heart of our mission, and this week allows us to recognize the loyalty of our customers and the hard work of our staff.”
To make the celebration even more engaging for employees, FCMB has planned a variety of fun activities, including a Bankers Game Show, an interdepartmental quiz, and a talent competition named “FCMB’s Got Talent.” These events will give staff members a platform to showcase their unique skills, with prizes awarded to those who exemplify outstanding customer service throughout the festivities.
